Job Title and Area of Responsibility:

Title: Donor/Customer Relation’s Specialist 

High Level Strategic Responsibilities:

• Creating, building, and nurturing relationships with Israel365 donors and customers
• Communicating feedback and providing ideas/solutions to create the best donor/customer experience( ie: what issues are donors/customers experiencing, ears on the ground, what do donors/customers want/need)
• Developing excellence in Donor/Customer Service
• Driving Personalization and Radical Transparency with our Donors/Customers 
• Assisting team in building quality segmentation strategies

Daily Tactical Responsibilities:

• Make outgoing phone calls to donors and customers in order to engage them offline
• Promptly answer incoming emails and incoming phone calls
• Use HubSpot to ensure all information is being populated in a timely and methodical manner
• Continually maintain working knowledge of all our campaigns and merchandise
• Suggest process improvements
• Provide assistance for customers/donors
• Maintain great donor/customer relationships

Key Performance Indicators:

• 200 Donors/customers reached by phone per month, with high quality conversation – specific targets will be provided a month in advance
• Conversion rate: 7%
• Average Donorship: $70 USD one-time and $30USD recurring
• Average Calls Per Hour: 10
• Keeping email correspondence current, responding to them timely, accurately, and with nurturing language. Phone calls when appropriate.   
• Staying on top of failed legacy by calling and emailing

Skills/Past Experience:

• Fast learner and passion for sales
• Self-motivated with results driven approach
• Excellent oral and written communication skills
• Skilled in verbal communication include active listening and reflection, speaking articulately to gather info, problem-solve, and diffuse difficult callers
• Ability to navigate between several computer screens while actively listening and entering customer information (email, web, software application)
• Ability to search company database for relevant and specific information
• Detail-oriented
• Proficiency in Google workspace applications
• Knowledge in Hubspot a plus
• Ability to remain positive when facing rejection

Are you:

• PASSIONATE about sharing love for Israel
• HIGH LEVEL enough to lead, but DOWN TO EARTH enough to get hands dirty
• HUMBLE and always learning new models / technologies / processes
• A TEAM PLAYER, people-person, friendly and warm
• DETAIL ORIENTED and an organized multi-tasker 
• A SELF STARTER and self-driven
• INTERESTED? We can’t wait to meet you!

Join our mission = Promoting Israel + Competitive Salary. 

Send your CV to [email protected]