Job Title and Area of Responsibility:
Title: Donor/Customer Relation’s Specialist
High Level Strategic Responsibilities:
- Creating, building, and nurturing relationships with Israel365 donors and customers
- Communicating feedback and providing ideas/solutions to create the best donor/customer experience( ie: what issues are donors/customers experiencing, ears on the ground, what do donors/customers want/need)
- Developing excellence in Donor/Customer Service
- Driving Personalization and Radical Transparency with our Donors/Customers
- Assisting team in building quality segmentation strategies
Daily Tactical Responsibilities:
- Make outgoing phone calls to donors and customers in order to engage them offline
- Promptly answer incoming emails and incoming phone calls
- Use HubSpot to ensure all information is being populated in a timely and methodical manner
- Continually maintain working knowledge of all our campaigns and merchandise
- Suggest process improvements
- Provide assistance for customers/donors
- Maintain great donor/customer relationships
Key Performance Indicators:
- 200 Donors/customers reached by phone per month, with high quality conversation – specific targets will be provided a month in advance
- Conversion rate: 7%
- Average Donorship: $70 USD one-time and $30USD recurring
- Average Calls Per Hour: 10
- Keeping email correspondence current, responding to them timely, accurately, and with nurturing language. Phone calls when appropriate.
- Staying on top of failed legacy by calling and emailing
Skills/Past Experience:
- Fast learner and passion for sales
- Self-motivated with results driven approach
- Excellent oral and written communication skills
- Skilled in verbal communication include active listening and reflection, speaking articulately to gather info, problem-solve, and diffuse difficult callers
- Ability to navigate between several computer screens while actively listening and entering customer information (email, web, software application)
- Ability to search company database for relevant and specific information
- Detail-oriented
- Proficiency in Google workspace applications
- Knowledge in Hubspot a plus
- Ability to remain positive when facing rejection
Are you:
- PASSIONATE about sharing love for Israel
- HIGH LEVEL enough to lead, but DOWN TO EARTH enough to get hands dirty
- HUMBLE and always learning new models / technologies / processes
- A TEAM PLAYER, people-person, friendly and warm
- DETAIL ORIENTED and an organized multi-tasker
- A SELF STARTER and self-driven
- INTERESTED? We can’t wait to meet you!
Join our mission = Promoting Israel + Competitive Salary.
Send your CV to Shlomo@Israel365.com